At the beginning of each session, we regularly spent 10 minutes talking about daily things. This was helpful and meant that I could lose my fear of speaking in English. Next, we focused on 1-2 topics of the First Certificate English. Mark was always very well prepared. For Mark, it’s important to give the best possible support. He was always on time and very fair in dealing with his students. I have learned a lot over 1 ½ years and much of this can be used in my everyday working life.